Frequently Asked Questions


Q) What is the exact address?
Q) Where can I see a presentation of each unit?
Q) Do you charge per person?
Q) Can I change number of people after booking?
Q) Linen/towel/cleaning fees?
Q) How long time is the rate quote valid?
Q) Reservation procedure?
Q) Cancellation Policy?
Q) Why is the rate on the website different from what we are offering?
Q) Why do we charge 3% on their card?
Q) How do we know this is legit?
Q) Can we visit and get a tour of unit prior to arrival?
Q) Check-In & Check-Out time?
Q) How do we get access or keys to unit?
Q) Are toiletries and toilet paper provided?
Q) Is it ok for friends to stop by during my stay?
Q) Can I have parties or small event inside unit?
Q) What is the view from the unit?
Q) Does the unit have a balcony?
Q) What floor is the unit located at?
Q) When renting 2 units how far away from each other are they?
Q) Pool access and pool heat?
Q) Does the bathroom have a shower?
Q) Is parking included and if so how many cars can we bring?
Q) Is smoking allowed inside the property?
Q) Do we give military discount?
Q) Do we offer discounts for children?
Q) Do we charge for babies/toddlers?
Q) Can we provide crib for babies?
Q) Distance to Beach/Ocean?
Q) Distance to Convention Center?
Q) Are there beach chairs and umbrellas available by pool or on the beach?
Q) Package Delivery?
Q) Are Pets allowed?


Q) What is the exact address?
Property address is 1801 Collins Avenue, Miami Beach, FL, 33139, US.
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Q) Where can I see a presentation of each unit?
>> Click Here to see a video presentation of our 3 Room Art Deco Suite

>> Click Here to see a video presentation of our 3 Room Metropolitan Suite

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Q) Do you charge per person?
The rate is based on a total rate and may fluctuate depending on number of people staying in the unit. We divide the total amount with the Nr of people (adults and kids are all counted the same) just to give you an idea of how much it will be per person. (Rate proposal & linens provided is based on number of people as agreed). This is checked and is strictly enforced.

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Q) Can I change number of people after booking?
It is the responsibility of the Guests to truthfully and respectably notify Agent of the EXACT count of Guests that are going to visit Property at least 2 week prior to arrival - counting all adults, children and infants. Any changes and/or adjustments from original number Guests on original proposal that guest booked and paid for must be notified. Guests understand that if less than anticipated guests will be staying: Only the Linen/Towel/Cleaning fee will be reduced. If the number of guests occupying/visiting Property will be more than anticipated: The rate will be increased by the original booked calculated per person price and the additional per person Linen/Towel/Cleaning fee will also be added (therefore rate per person will not go down by adding more people). Agent and Property care taker’s goal is to make all of our guests happy and by packing in more people guests/family/group will not be happier by getting less space per person and Agent/management/owners want to prevent excess wear and tear on the Property from increased number of people.
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Q) Linen/towel/cleaning fees?
A one-time linen, towel and cleaning fee of $30/person is added on to all rentals. This fee goes straight to cleaning persons and to linen/towel/laundry facility.
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Q) How long time is the rate quote valid?
We can guarantee the rate for 24 hours but we cannot hold the unit for you without any down payment.
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Q) Reservation procedure?
A down payment of $500 is required upon booking (additional $300 if Holidays or Special Event)
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Q) Cancellation Policy?
Cancellation Policy is stated in the Terms & Conditions provided to you in your proposal or online booking engine. If you are unsure of your travel plans we recommend signing up for travel insurance.
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Q) Why is the rate on the website different from what we are offering?
The rate in the ad is a starting rate normally based on a weekly stay and a certain nr of people. Rates vary depending on availability, number of people, and length of stay and if there are any special events going on. Rates also fluctuate like all travel related companies such as airlines and rental cars. But a rule of thumb, the earlier you make your reservation the lower the price.
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Q) Why do we charge 3% on their card?
We do not charge you, the merchant does. A 3% administration fee is added to cover Bank Credit Card fees or PayPal transaction fees.
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Q) How do we know this is legit?
You have nothing to worry about. We offer better service than most other homer owners and our phones are answered 24 hour a day 7 days a week. Any company accepting credit cards for payments must be legitimate through a careful approval process such as linking up bank account with merchant. So if any person or company tries to defraud a customer the merchant account would be shut down immediately otherwise credit card companies would cease to exist. Therefore accepting credit cards or taking PayPal it is guaranteed to be legitimate. If you pay with a debit, credit card or PayPal account, you as a buyer are insured against any fraud. If you were not given the home as promised you would simply get your money back from your bank. Please do your research and see that fraudsters normally try to get people to send them funds via Western Union or MoneyGram. By using PayPal as a Credit Card Merchant, we are also insured that you are verified and for real, not trying to use someone else's credit/debit card. Additionally you are offered to buy insurance for a nominal fee through a licensed & bonded national insurance company in our proposal that you can take advantage of for a very small nominal fee or you can talk to your own insurance agent to give you peace of mind.
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Q) Can we visit and get a tour of unit prior to arrival?
The pictures that are in the proposal are the pictures from the actual unit you are getting. The floor plan also gives you a very good view of the set up. We do not show any unit due to security reasons since we have a lot of valuable in the home and most important we value our guest's privacy and to make sure that no one will visit or disturb any of our guests. Think of it the other way around, when you are staying in the unit you would not like to have people coming to know on your door to have a friend/relative get second peak at the unit or peeking through windows, right? If any potential renter has the address that could and will happen! This is a private property and we value your privacy so this is for you own benefit.
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Q) Check-In & Check-Out time?
Check-In is 5PM and Check-Out is 11AM. If we have availability to check you in earlier we will attempt to do so and if there is availability to check-out later we will try to accommodate that but it must be approved at least 48 hours ahead of time and is based on availability.
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Q) How do we get access or keys to unit?
Property Manager will check you in personally upon your arrival. After you final payment has been made you will be getting phone number and email address to Property Manager to coordinate bed set-up and arrival time for your check-in.
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Q) Are toiletries and toilet paper provided?
Yes we provide a starter pack with soap, shampoo, conditioner and toilet paper.
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Q) Is it ok for friends to stop by during my stay?
That is ok for a short time but no non-registered guests are allowed to sleep in the unit.
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Q) Can I have parties or small event inside unit?
Parties that are disturbing to nearby units are not allowed inside unit. We recommend you using this as your sanctuary and do the partying on town.
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Q) What is the view from the unit?
The unit has partial city view and partial ocean view.
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Q) Does the unit have a balcony?
There is no balcony attached to this unit. The few units in the Shelborne that do have balconies are small in size and the balcony size is very small as well mostly only fitting one chair. Instead you have the beautiful and spacious pool area with sun chairs and beach is just footsteps outside.
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Q) What floor is the unit located at?
For security reasons we cannot give out the exact unit nr. But we can tell you that the unit is located on a higher floor tucked away from any street noise.
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Q) When renting 2 units how far away from each other are they?
Our 2 units are only 20 yards away from each other so it is practically like staying together right next to each other.
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Q) Pool access and pool heat?
Property has a beautiful Pool, outdoor Jacuzzi and with direct Beach access! All guests and residents at the Shelborne have full access to all resort facilities such as pool, Jacuzzis, restaurants and bars.
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Q) Does the bathroom have a shower?
Bathroom consists of a bath tub with shower and has tile throughout bathroom. There are 2 separate entrances to the bathroom gives more privacy.
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Q) Is parking included and if so how many cars can we bring?
FREE PARKING: about 7 blocks away on Alton Road just north of 19th Street is FREE CHEAPEST CLOSE PARKING LOT: north 3 blocks north of Setai & Days Inn. Approximately $6 night/day CLOSEST PARKING: You can easily park on the south side of the Shelborne at the 18th street. The parking there is free from midnight until 9am, rest of the time is metered parking. If you care for parking garage there is one 1 block south and 2 blocks west, on 17th street and Washington (Close to Lincoln Road), they charge $15 a day or get and pay ticket fine of $18 (good for 1 day). CLOSEST GARAGE: 100 yards up Collins and left 50 yards on 20th street for approximately $18/nighttime $12/daytime
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Q) Is smoking allowed inside the property?
Smoking is absolutely not allowed inside the unit.
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Q) Do we give military discount?
We offer 10% military discount with exception for peak season, holidays and special events.
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Q) Do we offer discounts for children?
All people are counted no matter age. We divide the total amount with the Nr of people (adults and kids are all counted the same) just to give you an idea of how much it will be per person (proposal & linens provided is based on number of people, checked and is strictly enforced. Additional persons must get new quote & approval prior to arrival via email)
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Q) Do we charge for babies/toddlers?
Kids or toddlers are counted as the same as adults. But we may be able to deduct the one time linen, towel and cleaning fee. Please E-mail us for a personal quote.
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Q) Can we provide crib for babies?
We can arrange with a baby bed "Pack and Play" for $10 per day and a Baby Chair for $10 per day. Let us know by e-mail prior to your arrival if you would like to arrange with that.
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Q) Distance to Beach/Ocean?
Property is located right on the beach so you are just footstep away from the ocean.
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Q) Distance to Convention Center?
Convention Center is located only one block away.
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Q) Are there beach chairs and umbrellas available by pool or on the beach?
There are sunbeds and umbrellas free of use by the Shelborne pool.
Miami Beach is open to the public. If you care to rent any of the beach chairs or umbrellas on the beach, you pay a nominal fee.
Boucher Brothers is the company in charge over the beach chairs and umbrellas: http://www.boucherbrothers.com
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Q) Package Delivery?
Please understand we are not affiliated with the hotel rental program and the reception desk does not accept packages for private guest of host, hence no packages can be shipped there. For any packages they can be shipped to a nearby Mailbox storage office place, please ask us for the address. There is a $50 fee per package to cover cost of retrieve/store/deliver it to you.
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Q) Are Pets allowed?
No pets are allowed at this property.
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